Refund policy

A purchase pays for the access described at checkout: one full report available for 30 days, the 30-30 Plan (up to 30 reports in 30 days), or the $18 move from a single report to the 30-30 Plan.

Reports are digital and delivered as soon as they're generated, so purchases are generally non-refundable.

If a report fails to generate, is missing sections because of an error on our side, you were charged more than once, or a charge doesn't match the access you bought, email support@civitassignals.com from the address on your account and include the date of the charge. We'll fix the report or refund that charge.

Reopening a stored report during its 30 days is not a new charge. The 30-30 Plan is a one-time purchase and never renews or charges again.